"Our support team will receive emails and reports on various misbehavioral situations at which they need to look through all the evidence in order to deem the necessary punishment - similar to law enforcement. "In a way, our support team can be referenced as a 'nightclub bouncer' or even a police officer," says Adam. It's about blocking and removing players who behave badly while the work coming out of Riot's department seems far keener on curating behaviour and encouraging reform. I ask if that's how the team see themselves – the bouncers comparison feels like a traditional solution to an online behaviour problem. There's a line in the company's suspension and ban policy explanation where co-founder Todd Harris likens the people in charge of issuing punishments as being like nightclub bouncers. That team handles player reports and enforces any resultant punishments – anything from intentional in-game feeding to account sharing. The player behaviour management at Hi-Rez comprises a local support team based in the developer's Atlanta building as well as a number of outsourced partners who take care of the international players. eSports manager Adam Mierzejewski (also known as HiRezAPC) got back to me to tell me a bit more. Well, following a number of professional player bans in Smite stemming from an account sharing incident I emailed Hi-Rez with questions about how they approach the subject and to find out more about this particular situation. I think that's because Riot are very keen to talk about the work that they do and pick out interesting bits and bobs from their research for use in talks and so on. I write a lot about Riot's approach to negative player behaviour in League of Legends but it occurred to me that I don't really dig into how other MOBAs – Smite and Dota, particularly – approach the subject.
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